Swiss specialist
second opinion

Advisory nature: This video consultation serves exclusively as medical advice. It does not replace a personal on-site examination.

No international prescriptions: Due to cross-border regulatory requirements, Dr. Wagner cannot issue valid prescriptions, sick notes, certificates or referrals for patients residing outside Switzerland.

No emergency care: This service is not suitable for acute medical emergencies. For urgent health concerns please contact your local emergency service immediately.

International focus: This service is exclusively for patients residing outside Switzerland or without affiliation to a Swiss health insurance.

Self-pay only: All services are private and paid out-of-pocket. Billing through Swiss basic insurance (OKP/KVG) or travel insurance is not possible through our practice.

Receipt: You will receive a receipt that you may submit to your private insurance at your discretion. Subsequent adjustments to this receipt as well as correspondence with your insurance on your behalf are not possible.

Standard consultation: Review of up to 2 A4 pages of existing lab results or medical reports (typed, well legible, font size at least 10 pt).

Deep Dive / extended consultation: Review of up to 10 A4 pages of medical documents (typed, well legible, at least 10 pt).

Excessive documents: Documents exceeding these limits cannot be considered within the standard fee. For complex medical histories with more than 10 pages, please contact us for an individual quote or book the Exclusive consultation.

Your responsibility: Please ensure a stable internet connection and a quiet, private environment.

Use of technical devices: The video consultation takes place exclusively via digital devices (computer, tablet or smartphone) with a working camera, microphone and speakers. A physical examination or the use of medical devices is not possible within the video consultation.

Technical issues: In case of missed appointments or reduced call quality due to patient-side technical issues (unstable Wi-Fi, uncharged devices, ongoing updates, etc.) refunds are excluded.

Punctuality: Please log in at least 5 minutes before the appointment. In case of late arrival the lost time will be deducted from the booked slot.

Language & ID: The consultation can be held in English or German. Please have a valid photo ID at hand.

Report: Within 2 working days after the consultation you receive a structured written medical summary (PDF).

Secure transmission: Delivery is via encrypted connection (Health Info Net / HIN) to the email address provided at booking.

Reference details: Please always include your appointment date and time in any correspondence and contact us only from the email address registered at booking.

Administrative queries: Questions about appointment organisation or payment are free of charge.

Medical follow-up questions: Further medical questions after completion of the consultation and delivery of the report are considered new medical services and are charged at CHF 50 per started 10 minutes. Bookable via Doctena ('Follow-up 10 min').

Unforeseen cancellations: In rare cases Dr. Wagner may have to cancel or interrupt a scheduled video consultation due to an urgent medical emergency with another patient.

Replacement appointment: In this case we will contact you promptly and reschedule your appointment with priority.

No refund for medical emergencies: Since the service will be provided in full at a later date, no refunds are issued for cancellations due to medical emergencies.

24-hour period: Cancellations made more than 24 hours before the appointment via the Doctena platform are free of charge and are refunded automatically.

Late cancellations / no-shows: For cancellations less than 24 hours before the appointment or for no-shows the full amount will be charged to cover the reserved medical time.

Scope: In accordance with medical due diligence the following is documented: the patient's condition at the start of the consultation, history of any illness, diagnosis, course of disease, as well as the nature and extent of advisory, diagnostic or therapeutic services.

Use of technical devices: The use of technical devices (e.g. video conferencing system, digital tools, possibly AI-supported documentation) is documented within the consultation.

Medicines: The use or recommendation of pharmaceutical products is also recorded in writing.

Retention: Documentation is securely and confidentially retained according to applicable Swiss regulations.

Quality assurance: After your appointment you may receive a short questionnaire. Your honest feedback helps us to continuously safeguard our Swiss quality standards.

Personal responsibility: The patient makes medical decisions on her own responsibility. Dr. Wagner is not liable for consequences arising from the implementation or non-implementation of advisory recommendations.

No treatment liability: Since no physical examination takes place, the service is limited to a specialist consultation. Liability for incomplete assessment due to the absence of examination is excluded.

Technical transmission: No liability is accepted for loss of quality due to connection problems, faulty transmission or technical failures on the patient's side.

Emergencies: In the case of acute medical emergencies occurring during or after the consultation, responsibility for immediate use of emergency care lies with the patient.

Professional liability insurance: Dr. Wagner holds professional liability insurance in accordance with Swiss medical association standards (FMH).